Frequently Asked Questions
Is there WI FI?
Yes. You will receive your password at check-in.
What is Check Out Time?
Check out is 11 AM. In consideration for our in coming guests, use of the pool is not allowed after checking out.
What is CHECK IN time?
Between 2 PM and 6 PM. Call with check-in time, if later than 6 PM unless arrangements were made at time of reservation.
Are PETS allowed?
No, we’re sorry, but we do not accept pets in our units or on the property.
Is there a MINIMUM NIGHT STAY?
Yes, to book a Friday or Saturday in July and August, there is a two night minimum to book a room in advance. Memorial Weekend and Labor Day Weekend require a three night minimum stay to book in advance. The week of the 4th of July has a four night minimum stay to book in advance.
Do we have ICE?
Since each room has a refrigerator with ice trays to make ice, we do not have an ice machine, however bagged ice is available for purchase during office hours.
What FORM OF PAYMENT is accepted?
Advance deposits are non refundable and must be paid by check or money order. Your balance at check-in can be paid by Visa, MasterCard, Discover or cash. We do not accept checks at check-in.
Are we located on the water?
We are only three short blocks south of the harbor.
Is there a PUBLIC BEACH in town?
Yes, we have two public beaches. Veteran’s Waterfront Park has undergone a big renovation which we’re all excited about! Bird Creek Park has a public beach and is also located at the harbor. There are also several other public beaches along the shoreline just a short drive away.
Is there a POOL on site?
Yes, we have a clean & fun heated pool for our guests to enjoy!
Can NON-GUESTS and VISITORS use the POOL?
Sorry, but due to insurance restrictions, only guests physically staying on site may use the pool. Friends and other family members not staying are not allowed in the pool area and will be asked to leave. Our guests that abuse this will also be restricted from the pool area as well.
Are POOL TOWELS provided?
No, please bring your pool towels. We do have a limited number of pool towels available for rent if you forget yours.
Is there a FIRE PIT?
Yes, we have one large fire pit in the common area between the two motels and one small fire pit area at the Lucky Horseshoe. For all guests’ safety, the Fire Marshall has specific guidelines for use of a fire pit within the village limits. These guidelines are posted by each fire pit.
Is FIREWOOD provided?
No, you must provide your own wood for the fire pit. There are several places in town that sell firewood.
Are there GRILLS and PICNIC TABLES on site?
Yes, we have picnic tables and charcoal grills scattered throughout the common areas for all guests to use. Please bring your own charcoal and lighter fluid.
Is COFFEE provided?
Yes, each room with a coffee pot has the makings for one pot of coffee. Additional packages are available in the office during office hours for $1.00 a pack. Decaf is available upon request during office hours.
Is there BOAT PARKING?
Yes, we have several areas designated for boat parking in the Lucky Horseshoe area.
Is there a FISH CLEANING station on site?
No, we do not have a cleaning station and we do not allow fish cleaning on our property.
Where are we LOCATED?
We are located at 8527 Lake St., in downtown Port Austin, less than three blocks south of the harbor. Lake Street is also called Van Dyke and M-53. We are just north of the Shell gas station, which is at M-25 also known as Grindstone Rd.
Do we need to BRING ANYTHING for our cabin stay?
While we try to provide everything you’ll need, we do suggest you bring your favorite non stick pan if you plan on making breakfast. It will make your dishwashing a lot easier since those we offer are not non-stick and can be a job to clean!
Do we need to WASH DISHES before we check out?
Yes, the dishes are there for your convenience and must be washed prior to check out. You will be assessed additional fees if you leave them for the cleaning staff.
Are COTS AND CRIBS available?
We do not have cots. We do have one Port-a-crib available on a first come first serve basis for a $10.00 fee.
Do we have to REGISTER additional GUESTS?
Due to insurance stipulations, only registered guests may use our facilities, which includes the pool, firepit area and any of the units. This also means family and friends staying elsewhere or visiting town may NOT use the restroom or shower in your unit. You may register them for the additional $10 per night fee if you have not reached the 4 person maximum occupancy for your unit.